Bahrain TRA launches new complaint management system

      Published on Wednesday, 12 December , 2018      297 Views     
Bahrain TRA launches new complaint management system


Bahrain’s Telecommunication Regulatory Authority (TRA) has launched an integrated complaint and inquiry management system in order to maintain effective communication alongwith the consumers and the telecommunications service providers.

The system includes a consumer portal where consumers can easily log in and submit details of their complaint and supporting documents, said a statement from TRA.

The system also provides faster options for registration via email (Gmail) or Facebook account, as all complaint and inquiry processes are managed through this portal besides the automated connection between TRA and the services providers, it stated.
“This new system complements the series of consumer support initiatives, which enables them to submit a request for dispute resolution in the event that the service provider fails to provide the consumer with the appropriate solution,” remarked TRA’s Acting General Director Sheikh Nasser bin Mohamed Al Khalifa. 
“This is in line with the Consumer Dispute Regulation which is enforced this year. The system also enables consumers to provide their views on the resolutions provided by the service provider,” he stated.
Acting Manager of Consumer Affairs Amna Alghatam said:
“One of TRA’s priorities is to expand communications channels and enhance the quality of services provided to consumers.”
This new system is a translation of the TRA’s strategic objectives aimed at enabling consumers to continuously and effectively communicate with the telecom watchdog, she stated.
According to TRA, several training workshops have been held for the service providers to explain the advantages of the new system. 
The workshops focused on the updated dispute submission mechanism, the new features of monitoring responses and updates according to specified period, it added.



Keywords:
Category Bahrain News | 2018/12/12 latest update at 2:00 AM
Source : Trade Arabia | Photocredit : Google
298 Views
Comments Add comment



Gulf Media

Related Articles

The editorial staff of Bahrain Today would like to give all of its readers from Gulf and Bahrain and the whole world the opportunity to participate actively in the development of the website! If you have something interesting, fun, scandalous - just something worth to be seen from more people. Capture it and share it in the Bahrain Today with a short text.

Do you have information you want to reach our readers?

Send article/s

You can subscribe to our Facebook, Twitter and Google pages or use our RSS feed channel to always read the most important news about Bahrain, the Gulf and the world.


Bahraini King stresses importance of bilateral relations with Iraqi President King

Bahraini King stresses importance of bilateral relations with Iraqi President

Bahrain’s King Hamad bin Isa al-Khalifa held a phone call on Friday with Iraq’s President Barham Salih, a…

Khalifa Bin Salman in the People’s, Nation’s Memory book launched King

Khalifa Bin Salman in the People’s, Nation’s Memory book launched

Yousef Al Hamdan, the author of ”Khalifa Bin Salman in the Memory of the People, Nation” has launched…

King congratulates Abu Dhabi Crown Prince King

King congratulates Abu Dhabi Crown Prince

His Majesty King Hamad bin Isa Al-Khalifa sent a cable of congratulations to His Highness Shaikh Mohammed bin…

Bahrain’s king issues new laws to boost investment eco-system King

Bahrain’s king issues new laws to boost investment eco-system

Bahrain’s King Hamad bin Isa Al Khalifa has issued orders for new laws to enhance the country’s investment…

GULF TV

Popular in GULF TV

7 Action Movies You Can Not Miss In 2019

611 Views

7 Action Movies You Can Not Miss In 2019  

Latest videos in GULF TV

Events

Bahrain events

Lifestyle

Culture

Bahrain Culture, Bahrain, Bahrain News

Sport

Science & Technology

Government

Bahrain Government, Bahrain Government News, Bahrain News, Gulf News, News, Bahrain News